How do you deal with change?

As the old saying goes … The only constant in life is change.

This is certainly true in work settings, where organisations – despite their size, shape and purpose – continually face internal and external shifts. They need to do so to evolve, grow and progress.

But for centuries, another constant has been fear of change. Deep down inside, most of us – as humans and employees – like a degree of routine, control and ‘the known’.

So how do you deal with change at work, especially when it pops up out of the blue?

Let’s look at techniques you can apply to embrace, instead of fight, change.

Why is change necessary at work?

No matter how comfortable you are, and how much you love what you do, there will come a time when change at work presents itself. It’s inevitable.

This could be change related to outside influences beyond everyone’s control. A recent example we all experienced was the COVID-19 pandemic.

Change relating to downsizing or restructuring could also be needed for an organisation to survive. It can be forced by a change in management or a shift in roles relating to someone retiring, finding work elsewhere or even falling ill. On the positive side, change may be needed for an exciting growth spurt.

There are dozens of instigators of change. The challenge is to move beyond fear and make change work for you and your teammates. This is especially important if you’re the type of person who digs your heels in and resists. If this is you, it’s time to re-examine your outlook and reaction.

How do I cope with change?

Listen and learn

The first step is to listen and learn to understand the change itself. Instead of reacting in a panic, examine what the change is, and be calm as you learn. It might not be possible for you to know everything at once but start to build the facts so you can professionally assess matters.

Think big picture first

While it might be natural to fret about what the change means to you as an individual, instead form the big picture to gain perspective. This will help you think more sensibly about what the overall change means for the organisation. Then you can drill down to what the change means for you.

Don’t panic

Many people facing change – expected or unexpected – head straight into full-flight panic mode. This isn’t a good state to be in, for your health or ability to think clearly. Despite how scary the change may seem, allow time to reflect calmly.

Don’t make assumptions

It might be your first instinct to make assumptions and think the worst but don’t waste energy or time on this. Instead, deal with what you know to be true today and right now. With change, it’s important to also only listen to those in the know … avoid the rumour mill and speculation.

Be positive and proactive

Do everything in your power to be positive and proactive. Despite your gut reaction, the change might be better for you, your team and the organisation. It may mean a promotion or new and exciting responsibilities. It may mean a shift sideways, enabling you to say goodbye to responsibilities you don’t like. Change can also mean meeting new people and learning new ways of doing things. So, get rid of negative thoughts and stay focused.

Ask questions

While you don’t want to inundate your immediate supervisor or management with a gazillion questions as soon as the change is announced, you have the right to clarify matters for your understanding and peace of mind. List your questions and ask when it’s a good time to raise them. This could be during a staff briefing or you may need a one-on-one meeting. Two-way communication is critical with change so embrace opportunities to engage.

Be flexible

Remember that flexibility, and the ability to adapt, are key features employers admire and respect in staff. So, while not all answers might be available immediately, tell your employer you’ll do what you can to provide support. Then remain open-minded and stay focused on purpose and meaning.

Make a plan

Proactivity is another feature employees admire and respect in staff. Once you have a handle on how the change affects your role, plan for transition. If, for example, you’re being moved to a new area, list what you need to do to close off work smoothly, so matters aren’t left dangling.

Keep your finger on the pulse

Keep an eye on yourself. If you’re not coping well because of the change, take steps to manage your stress. Consider, for example, reaching out to your manager for a chat. Talk to your human resources experts. If your organisation has an employee assistance program, tap into that. These services are often free and confidential.

If you’re being physically affected – for example, losing sleep and/or not eating – make an appointment with your doctor. Then do what you can to nurture yourself by eating well, exercising and enjoying lots of fresh air. Practice wellness, in other words.

Avoid being dragged down

You may find that colleagues fearing change may want to drag you down with them into negative spaces. Be wary of joining them as a critic. Getting involved this way can have negative repercussions.

Final tips

Benjamin Franklin once famously said: When you are finished changing, you are finished. Make sure this doesn’t apply to you.

If, despite all your best efforts, the changes you’re facing at work are untenable or unbearable, it might be time to top up your resume and start looking for a position elsewhere, to gain a fresh start.

Learn more

How to develop a positive attitude at work

How to stay in love with your work